Question 1

Do you Offer a bespoke service ?

Accepted Answer

Yes, we specialise in providing bespoke services designed to meet the unique requirements of each client. We work closely with you from the initial consultation to understand your specific goals and preferences, enabling us to create customized solutions that align perfectly with your expectations. Our commitment to personalized service ensures that every project is tailored with precision, delivering high-quality results that reflect your vision and objectives.

Question 2

What is the typical lead time?

Accepted Answer

Our standard lead time for processing and fulfilling orders is approximately two weeks. However, this timeframe can vary depending on seasonal demand and other factors. To ensure you receive the most accurate and up-to-date information regarding your order status or anticipated delivery times, we recommend contacting us directly. Our team is committed to providing timely updates and assisting you throughout your experience.

Question 3

What are your payment options?

Accepted Answer

Payments can be made by Credit, debit card, paypal or bank transfer.

Question 4

Do I need to anchor the building down?

Accepted Answer

Yes, we highly recommend anchoring your building to ensure maximum stability and safety, especially in areas prone to strong winds or uneven ground. To make this process convenient, we can either supply the necessary anchoring equipment or provide a full supply and fit service if you add it to your order. This approach assures that your building is compliant with best practices, giving you peace of mind and enhancing the longevity of your structure.

Question 5

Q: How does Hampshire Timber Buildings handle delivery for large animal care equipment when the site is in a field or difficult-to-access location?

Accepted Answer

A: At Hampshire Timber Buildings, we understand that many of our deliveries are made to fields or other challenging locations typical for equestrian and animal care environments. To ensure a smooth delivery process, once we have booked your delivery, we will proactively contact you to confirm the exact delivery location. This allows us to coordinate effectively, avoid any access issues, and guarantee that your stables, shelters, or other equipment arrive safely and on time. Our goal is to provide a seamless service tailored to the unique requirements of animal care sites, ensuring your order is handled professionally from start to finish.

Question 6

Q: Are the timbers treated?

Accepted Answer

Yes, all timbers are tanalised (pressure treated).
Pressure treatment uses a high-pressure tank to force the preservative chemicals deep into the timber, therefore providing a longer lasting treatment against decay.

Frequently Asked Questions